Refund policy
Return Policy
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at Dzaviosupport@gmail.com. Please do not send items back before contacting us. Once your return request has been reviewed and approved, we will provide you with the return instructions and the appropriate return address.
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Items sent back without first requesting a return will not be accepted.
You can always contact us for any return questions at Dzaviosupport@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will review the issue and work to make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care products that cannot be returned for hygiene reasons
- Hazardous materials, flammable liquids, or gases
We also do not accept returns for sale items or gift cards.
Exchanges
We currently do not offer direct exchanges.
If you need a different item, please return your original item (if eligible) and place a new order separately after your return has been approved.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days without providing a reason.
The item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please remember that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at Dzaviosupport@gmail.com.